Want to Open a Customer Account?

Couture Creations Crafts is the most popular wholesale supplier to the scrapbooking, cardmaking, stamping and craft products industry in Australia.

Products sold are for resale only, note we do not sell direct to the general public, strictly Wholesale accounts only

In an effort to protect the integrity and quality of the retail marketplace, Couture Creations will only open customer accounts for genuine retailers and reserve the right to refuse supply to businesses who do not meet our criteria.

SIMPLY FOLLOW THESE 3 STEPS

1. 1. Familiarise yourself with the terms and conditions below
   
   
2. 2. Collect all of the required information for consideration and fill in the appropriate form below:
     > Download our Australian Customer Application Form
     > Download our International Customer Application Form
   
   
3. 3 Send it to us as via admin@couturecreations.com.au
   
   We will respond to your application within 48 hours (usually much sooner).

You will need to be a legitimate reseller and marketer of our products to be considered for an account. This includes selling via any of the following retail channels;

* Bricks and Mortar Retailers
* Online Retailers Including Ecommerce Websites as well as Social and Sales Platforms Retailers on Facebook, Amazon, Ebay, Etsy, Gumtree etc.
Educators and Marketers
Consultants
Home Based Businesses
** Please note that we also supply Schools, Colleges, Religious Groups, Prisons and Government departments.

You will need to provide proof that you are a legitimate reseller and that you are capable of actively promoting and selling our products to the benefit of all parties in order to be awarded an account.

Please note that Couture Creations reserves the right to close any customer account

TERMS & CONDITIONS 

PLACING ORDERS- effective 6/1/2025

NEW ACCOUNTS

Minimum 1st opening order value A$200.00 before GST.

EXISTING ACCOUNTS

Minimum order value is $100

All orders under $200 (before shipping & taxes) will incur a $10.00 Processing & Handling fee.

Access is available to our online store 24/7 with minimal downtime.

Please keep your password safe. We will usually contact you before shipping, in the event that your credentials are stolen and fraudulent orders placed, it will be the responsibility of the customer to cover any shipping or restocking charges incurred.

The majority of all orders placed online are processed and shipped from our warehouse in Victoria within two (2) three (3) working days via our most economic option. Please allow for time in transit when placing your order to avoid disappointment. 

PAYMENT

We accept Visa, MasterCard and Direct Deposit as payment
(we do not offer credit facilities).

Payment is on shipping.

• Unresolved orders will be returned to the shelves after 10 days and will incur a 15% re-stocking fee.
• Accounts inactive for 6 months or longer will be disabled and removed.
• If paying by direct deposit, please email the bank payment receipt to admin@couturecreations.com.au, on receipt of your emailed invoice.

ORDERS

Once an order has been processed and payment notification is received, goods will be sent as soon as possible. Credit card information can be retained for the customer if applicable for fast processing. Note: we will never process a payment without your permission for each individual order, this is for your security and peace of mind.

Any special information must be included in the notes of the submitted order including but not limited to: additions to existing orders, acceptable substitutions, special codes etc.

We do not accept or process backorders

Any changes to address, delivery or contact information must be sent in writing(email) to admin@couturecreations.com.au before order processing.

FREIGHT

Please note, shipping is not included in the visible charges when checking out from our online store. We will contact you to confirm shipping information when processing is complete, any freight charges will be added on the final invoice.

Couture Creations Crafts uses a range of freight options, by default the most economical option will be used. The Customer may request a specific method if applicable.

RETURN POLICY

Any discrepancies in deliveries or damaged product must be notified within seven (7) days.

Goods ordered in error may be returned to our warehouse at the cost of the customer and must be sent by Australia Post Receipted Delivery or by your preferred Courier (we recommend insured delivery options). It is the customers responsibility to ensure the safety of products for credit in transit, goods damaged in transit to our warehouse will not be applicable.

For goods incorrectly supplied by Couture Creations our staff will organise and advise a method of return as soon as possible. On receipt of the goods in good order, they will be credited to the customers account.

Regards,

The Couture Creations Crafts team

Couture Creations Crafts
salesteam@couturecreations.com.au
Unit 4, 12 Viewtech Place
Rowville. Vic. 3178
Ph: +61 3 8719 1003
ACN 650 169 350
Australia's premier manufacturer and distributor of Scrapbooking, Papercrafting and General Craft supplies