Couture Creations is the most popular wholesale supplier to the scrapbooking, cardmaking, stamping and craft products industry in Australia. Products sold are for resale only, note we do not sell direct to the general public.
In an effort to protect the integrity and quality of the retail marketplace, Couture Creations will only open customer accounts for genuine retailers and reserve the right to refuse supply to businesses who do not meet our criteria.
SIMPLY FOLLOW THESE 3 STEPS
- 1. Familiarise yourself with the terms and conditions below
- 2. Collect all of the required information for consideration and fill in the appropriate form below:
> Download our Australian Customer Application Form
> Download our International Customer Application Form
- 3. Send it to us as via email@example.com
We will respond to your application within 48 hours (usually much sooner).
You will need to be a legitimate reseller and marketer of our products to be considered for an account. This includes selling via any of the following retail channels;
* Brick and Mortar Retailers
* Online Retailers Including Ecommerce Websites as well as Social and Sales Platforms Retailers on Facebook, Amazon, Ebay, Etsy, Gumtree etc.
Educators and Marketers
Home Based Businesses
** Please note that we also supply Schools, Colleges, Religious Groups, Prisons and Government departments.
You will need to provide proof that you are a legitimate reseller and that you are capable of actively promoting and selling our products to the benefit of all parties in order to be awarded an account.
Please note that Couture Creations reserves the right to close any customer account.
TERMS & CONDITIONS
Access is available to our online store 24/7 with minimal downtime.
Please keep your password safe. While we will usually contact you before shipping, in the event that your credentials are stolen and fraudulent orders placed, it will be the responsibility of the customer to cover any shipping or restocking charges incurred.
The majority of all orders placed online are processed and shipped from our warehouse in Queensland within three (3) to seven (7) working days via our most economic option. Please allow for time in transit when placing your order to avoid disappointment.
We accept Visa, MasterCard and Direct Deposit as payment
(we do not offer credit facilities).
Minimum opening order value A$300.00 before GST.
Payment is on shipping.
- Unresolved orders will be returned to the shelves after 10 days and will incur a 15% re-stocking fee.
- Accounts inactive for 6 months or longer will be disabled and later removed.
- If paying by direct deposit, please email the bank payment receipt to our accounts department, on receipt of your emailed invoice.
ORDERS & BACK ORDERS
Once an order has been processed and payment notification is received, goods will be sent as soon as possible. Credit card information can be retained for the customer if applicable for fast processing.
Any special information must be included in the notes of the submitted order including but not limited to: specific back order requests, additions to existing orders, acceptable substitutions, special codes etc.
Unsupplied goods will be backordered by default, customers may disable this upon request.
Each time a new order is placed, any outstanding back orders for the customer will be added and supplied if available. Administration must be notified if any changes are required and will also supply a copy of the current list of your back ordered items upon request.
Any changes to address, delivery or contact information must be sent in writing to our administration team before order processing.
Please note, shipping is not included in the visible charges when checking out from our online store. We will contact you to confirm shipping information when processing is complete, any freight charges (if applicable) will be added on the final invoice.
Couture Creations uses a range of freight options, by default the most economical option will be used. The Customer may request a specific method if applicable.
Any discrepancies in deliveries or damaged product must be notified within seven (7) days.
Goods ordered in error may be returned to our warehouse at the cost of the customer and must be sent by Australia Post Receipted Delivery or by your preferred Courier (we recommend insured delivery options). It is the customers responsibility to ensure the safety of products for credit in transit, goods damaged in transit to our warehouse will not be applicable.
For goods incorrectly supplied by Couture Creations our staff will organise and advise a method of return as soon as possible. On receipt of the goods in good order, they will be credited to the customers account.
The Couture Creations Team
Unit 1/94 Boniface Street,
Archerfield, Queensland 4108
Ph: +61 7 3275 8500
ACN 106 384 598
AUSTRALIAN MANUFACTURER & WHOLESALE
DISTRIBUTOR OF SCRAPBOOKING AND STAMPING SUPPLIES